November 25, 2014 – Vicki Pero – Insights
How to Receive Good Customer Service
A lot of time and energy is invested in delivering excellent customer service within the parking industry, but how about being a good customer? With the Thanksgiving holiday in mind, we wanted to turn the tables with a focus on those little things we can all do to be better customers. Set Realistic Expectations
I am a frequent business traveller, and I always feel for the airline desk agent who is being chewed out by an irate customer about a flight delay when we can all look out the window and see a foot of snow on the ground or lightening flashing in the sky. Hold yourself to setting realistic expectations for the service you are receiving and also consider whether the person you are dealing with is in a position to meet your demands or if you should be escalating the issue to another person. Absorbing verbal tirades when circumstances are beyond control is not part of a customer service agent’s job description.
Be Part of the Solution
Human error will happen. When a mistake is made, work with the person attempting to resolve it as a collaborative partner. Keep an open mind regarding alternative solutions and be honest with yourself and them regarding what you consider a satisfactory remedy to the issue at hand.
Say Thank You!
We all receive very good service, but how often do we notice it and extend our appreciation to the person delivering it? William Arthur Ward said it best with his quote “Feeling gratitude and not expressing it is like wrapping a present and not giving it”. If someone meets or exceeds your expectations don’t take this for granted. Tell them what they did well and thank them for their efforts.
Have you had a recent experience that immediately comes to mind? Don’t wait for the next time, add a comment here and give a shout out to the person or business that helped you!