Northwestern University – Director of Transportation & Parking Services (Evanston, IL)
Directs parking and Transportation services on both the Evanston and Chicago campuses ensuring that such services are carried out in an efficient, cost effective and results oriented manner providing quality service to students, faculty and staff as well as visitors to the university. Implements programs and policies, serves as a member of the department’s senior management team and participates in strategic planning and staffing decisions.
May spend some time working outside in extreme weather conditions.
May have to work in an environment affected by fumes, odors and noise.
Essential Job Duties and Responsibilities
Directs Transportation Services on both campuses maintaining professional relationship with contractual transportation vendor. Ensures quality service for all riders by developing policies, procedures, plans and programs.
Directs Parking Services on both campuses maintaining professional partnership with contractual parking operations vendor. Ensures quality service is provided to permit applicants, permit holders, guest parkers and parking violators by developing policies, procedures, plans and programs.
Effectively delegates responsibility to ensure effective daily operations through development of staff.
Manages the Transportation and Parking budget and provides accurate accounting and financial strategy for facilities, expansions and improvement of operations.
Collects and analyzes departmental data and compiles reports needed for long-range planning of parking and transportation programs.
Works cooperatively with other partners such as City of Chicago, City of Evanston, Cook County, neighborhood hospitals and health providers, and other campus communities. Maintains close working relationship with other University departments, e.g. Police, Disabilities Services, Student Affairs, Conference Planning, Athletics, Facilities Management/Design and Construction to accommodate campus and transportation needs.
Operates and oversees sale and use of parking permit/decal distribution systems, inventory of parking permits, and revenue collected from automated parking equipment. Tracks citation revenue and ensures tax payments are made to governmental entities as required.
Establishes training programs and provides training to departmental employees.
Enforce safety and security regulations pertaining to vehicles, equipment, records and documents of Parking and Transportation
Interacts professionally with internal and external customers to resolve parking and transportation questions and issues.
Maintains appropriate vendor contracts and contracts related to parking and Transportation Services.
Participates in contract negotiations as required to ensure quality services are provided to the University community as efficiently as possible. Serves on internal and external committees.
Participates in emergency management planning, response and recovery by devising, maintaining and providing parking and transportation emergency support functions.
Performs other duties as required or assigned.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
Minimum 5 years’ experience in transportation and parking management including leadership, management, planning, implementing and evaluating programs.
Experience with planning and operations of special events.
Experience working with and negotiating contracts, developing RFP’s and oversight of vendors in relation to their contract.
Minimum Competencies: (Skills, knowledge, and abilities.)
Professional interpersonal skills to relate to a wide diversity of faculty, staff students and visitors.
Strong verbal and written communication skills;
Ability to develop and maintain positive partnerships with UP, HR, Student Affairs, Office of General Counsel, and associates working outside the University.
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Adherence to work processes and outcomes that comply with University policies and all regulatory requirements.
Strong customer service skills and the ability to instill such skills in subordinate staff.
Ability to work independently within general guidelines.
Ability to identify, adopt and adapt new techniques and procedures to meet changing requirements.
Significant ability to manage complex projects.
Considerable knowledge of current trends and issues in parking and transportation.
Knowledge of parking and transportation records management.
Knowledge of financial and accounting methods, techniques and procedures required.
Ability to develop the skills of any and prepare personnel for increased responsibilities required.
Ability to evaluate job performance of employees through observation and/or review of work product required.
Ability to work with people of various ages and backgrounds and with diverse constituencies, including students, parents, faculty, staff, contractors and visitors in the university required.
Master’s Degree with 8 or more years of experience in transportation and parking field.
Previous experience within a University setting.
Any licensing/certification with a specialization in transportation, transportation planning, urban regional planning, parking or related field. (i.e. CAPP or CPP)
Preferred Competencies: (Skills, knowledge, and abilities)
Must fully understand the mission, values, objectives and goals of the University and be able to incorporate them in the daily operation of the Department.
Ability and skill to build consensus and credibility across the campus.
Ability to initiate, implement and follow through on projects, programs or assignments with completed staff work required.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.